“Seeing the problem in isolation and decked-out in its full complexity, we might hypothesize that she is aggressive, territorial, hormonal, defensive, or dominating. Alternatively, she could be recalcitrant, stubborn, uncooperative or simply a stinker who
is also spoiled rotten! Any one, or all, of these hypotheses might be accurate, but in terms of problem-solving, they serve only to label the behavior, not resolve it. And, since they do not describe observable behaviors per se, one can never really be sure about the accuracy of the label.”
Labels for behaviours are not useful, descriptions of what they look like give us something to work with. “Operationalizing concepts and labels before moving to action is so key”.